IT & ITeS
Delivery, ticketing, cloud and billing data for IT services and BPO companies, organised so you can see cost, workload and margin per client.
Where the data usually lives
- Ticketing and service desk tools
- Project, timesheet and HR systems
- Cloud accounts on AWS, Azure or Google Cloud
- Application and infrastructure logs
- Billing and CRM systems
Where IT & ITeS data gets stuck
The problems we hear about most often in this sector, each set against what we build for it.
Cloud bills grow every month and nobody can say which client or product drives them.
What we build: Cloud cost reports broken down by account, environment and client, with tagging fixed at the source.
Ticket, timesheet and project data sit in separate tools, so utilisation and margin are guesswork.
What we build: One reporting model joining tickets, timesheets and projects, with utilisation and margin dashboards.
Each client account has its own data rules, and access is managed by hand.
What we build: Role-based access, separation of client data and logged access to sensitive records.
Releases depend on a few people running manual steps.
What we build: CI/CD pipelines and infrastructure as code, so releases are repeatable and reviewed.
What we work on in IT & ITeS
IT services, SaaS and BPO companies generate data in project tools, ticketing systems, cloud accounts and timesheets. We bring it together, automate releases and infrastructure, and keep client data separate and secure.
Service delivery data
Tickets, response times, effort and backlog by client and team, reported from the tools your teams already use.
Cloud and infrastructure
Cloud setup, migration and cost tracking across accounts, with infrastructure defined as code.
Client data separation
Access rules, environments and audit logs that keep each client's data where it belongs.
The services that matter most in IT & ITeS
In IT services, cost, workload and client trust all show up in data. These services make that data usable and keep it safe.
- DevOps TechnologyCI/CD, automation and infrastructure as code for products and client projects.
- Cloud Infrastructure & MigrationPlan and run cloud accounts, and report cost by client and environment.
- BI AnalyticsUtilisation, ticket and margin dashboards built on one data model.
- Data Governance & SecurityAccess control and separation of client data across accounts.
One team for every line
Every service we offer is listed on the services page.
Questions about IT & ITeS projects
Anything not covered here, ask us on the consultation call.
Do you work alongside our own engineering team?
Which cloud platforms do you work on?
What you can hold us to
Companies we have delivered projects for:
A written plan before any work starts
After the first call we review your setup and send scope, timeline and team in writing.
Documentation with everything we deliver
Pipelines, databases, dashboards and deployments are handed over with documentation your own team can follow.
One team accountable for the result
The same engineers work across your databases, pipelines, dashboards and releases.
Book a consultation
Tell us about your IT & ITeS systems and what you need from the data. An engineer from our team will get back to you to set up a call.